| Client Services News |
 What Portal Case Types should I use when submitting a case? Please refer to the following guide when submitting cases. Data Request: The Data Request portal category is intended for cases related to the extraction or manipulation of a data file, or an individual data field or field label changes. Error Page: When you try to access a page or application, and you receive a specific error message. Such as “page not found” HTML Change: Any change that requires code to be added, changed or removed. Changing the width of columns, site navigation changes, image changes, link and text changes could fall into this category. Maintenance: Any type of updates to existing pages or applications like text changes, deleting directory records or admin records, providing access to admin center features for the main admin, adding to dropdown menus and classnote change requests. Questions: Any type of "How do I" question. Site Down: Access to the front end sites or admin center is not available. Site Slow: The time to load pages or process requests in the admin center are taking longer than normal. Please Note: If something is not correctly resolved on a case that has already been closed, you can request that the case be reopened by entering a comment on that specific case. These new comments are reviewed by the Tech Support Manager. Want to receive more tips? Subscribe to our discussion group. |
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Training News
Looking to personalize communications with your members? Our Training Center has instructions to help you on your way!
We all recognize the value of seeing our name in print. Did you know that you could include your constituents’ names in email subject lines and salutation lines? Or that you can schedule a personalized birthday email from your office to your constituents on their birthday? We can also show you how to provide your constituents with pre-populated registration or donation forms that make it easy for them to submit. Our Email Marketing tool offers a number of ways to achieve personalization.
Here are some suggestions to get you started:
- Use Data Tags in the subject line and greetings of emails to display first name, last name and/or class year.
- Use Uploaded ID lists with additional data to display a constituent’s information that is only stored in your in-house database.
- Use Conditional Tags when creating email content to add special messages regarding class reunions, local events, etc.
- Use Personalized Form Link Tags to pre-populate an event registration or donation form with a constituent’s profile information.
- Use Form Link Default Parameters to send a preset value to a form, such as a donation amount.
How-to guides for each of these functions are available in the How-To section of the Client Online Community Training Center.
Recent Signings
Data Services News: 1/4
Georgia College and State University has entered into a Data Services contract with Harris Connect. This contract includes email append as well as lost trace services which will enable the University to locate any "lost" members among their 33,250+ members.
Affinity Product News: 1/3
Alpha Omega Alpha Honor Medical Society, having over 122,900 members, has selected Harris Connect to produce their next Membership Directory. The directory will have a full-color glossy front section designed by the Society as well as a biographical section which will include the member's current contact information and up to five awards and/or honor received. Members will also be allowed to list their Residency Institution and their Fellowship Institution.
Affinity Product News: 12/21
Southern University, having over 30,000 alumni, has contracted with Harris Connect to produce their next Alumni Directory.
Fundraising News: 12/17
Greenville Hospital System has continued their engagement with Harris Connect/IDC Division for a longer-term contract.
Data Services News: 12/16
Scott Community College has renewed their Data Services contract with Harris Connect. This contract includes email append as well as lost trace services which will enable the College to locate any "lost" members among their 74,200+ members.
Affinity Product News: 12/15
Antique Automobile Club of America, with an alumni population of over 33,500, has selected Harris Connect to produce their Membership Directory. The directory will have a full-color glossy front section designed by the Club, a photo gallery complete with stories submitted by the members, as well as a biographical section which will include the member's current contact information. Members will also be allowed to list up to 10 vehicles owned complete with make, model and year.
